Get in Touch
Have a question or need assistance? Our support team is ready to help.
Email Us: hello@healthlyai.comCommon Questions
How do I track my meals?
Simply take a photo of your meal or search for foods in our database. Healthly's AI will analyze your food and provide detailed nutritional information.
Can I set custom nutrition goals?
Yes! Go to your profile settings to set personalized targets for calories, protein, carbs, and fat based on your health goals.
How do I manage my subscription?
iOS: Open Settings → Apple ID → Subscriptions → Healthly
Android: Open Play Store → Menu → Subscriptions → Healthly
Android: Open Play Store → Menu → Subscriptions → Healthly
Is my health data secure?
Absolutely. We take your privacy seriously. All your health data is encrypted and stored securely. We never share your personal information with third parties. Read our Privacy Policy for more details.
How accurate is the AI food analysis?
Our AI uses advanced machine learning to provide accurate nutritional estimates. For the most precise tracking, you can always adjust portion sizes and add specific details about your meals.
Can I export my data?
Yes! Contact us at hello@healthlyai.com to request a copy of your data. We'll provide it in a standard format within 30 days.
How do I delete my account?
You can delete your account from the app settings. Alternatively, email us at hello@healthlyai.com with your request, and we'll process it within 48 hours.
Need More Help?
If you can't find the answer you're looking for, please don't hesitate to reach out:
- Email: hello@healthlyai.com
- Response Time: We typically respond within 24-48 hours
- Business Hours: Monday - Friday, 9am - 5pm AEDT